I still like Blockbuster, but they suck today
I'm just going to get this over quickly cos I'm pissed off.
Last week I rented a movie and it wouldn't play - my DVD player wouldn't even recognize there was a DVD. So I took it back to my local store, and reported online that the DVD was unplayable. Cool, normally they send me a replacement ASAP, and this time was no different - I got the replacement 2 days later.
They sent me the same *&^%^#%$^% DVD, didn't they. @#*&@#$*#@^$@#*&^$
That'll teach me to take it back to the store. I suspect that they don't take their customers word for it when a DVD is reported unplayable. I bet that they keep sending it out until they've annoyed 3 or 4 people and then they bin it. After all, one person's DVD player could be at fault, right?
Yeah, I understand the business logic here, but it looks bloody stupid when you send the same broken DVD back to the guy reporting it.
This time I'm keeping the movie until I get the replacement.
Oh, I didn't tell you the best part - when I went to rant at their customer service dept their contact form crashed. Perhaps I used too many expletives.
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