Do not step outside the lines
After recommending Dave looked at the Dell outlet to get a laptop I'm saddened to read about what happened next. I've almost fallen into the business/home chasm at Dell myself. It's a truly bizarre way to do business.
When dealing with Dell, always remember to stay between the lines. Keep your eyes down and walk straight to the checkout. Don't go back for another look. Don't hesitate; you can do this.
Sorry Dave.