Act like a user, not a loser
Note to all businesses - PURCHASE YOUR OWN PRODUCTS!
I like GeoTrust; I use them for all my SSL and other security/identity needs.
But they have some issues. Today I renewed a certificate for a friend (I'm a reseller) and they didn't fill in some of the form fields for me - it's a renewal remember, so they know everything they need to know.
After the forms, I see a page that tells me:
"Prior to fulfilling your request for a True BusinessID certificate, we must verify your business identity by obtaining and checking certain business registration documents for your company. Examples include articles of incorporation, business license, partnership agreement, or other documentation that can confirm your business identity.
Please Fax your Proof of Organization documentation to: 1-770-360-9571 or email the documentation to us. You must include your Order ID number and domain name in all communications."
Great, more bureaucracy. I guess it's to be expected for SSL, but the company details have not changed, so why demand Proof of Organization?
No biggie, I'll ask them that question - there's an email link right there. It's a bit weird because it's support@geotrust.com?subject=, but we'll ignore that.
I ask them why.
30 minutes later the order confirmation turns up in my Inbox, with a big note for renewal customers that they don't have to send "the requested documentation".
It's followed by an email from geotrust politely telling me that support@geotrust.com has been "phased out", and that I should visit a URL to enter my question. But the URL in the email isn't clickable.
And all the emails I received included this:
*** This email was automatically generated from a non-response mailbox. ***
Does anyone else think that this should be tidied up a little? I'm guessing that GeoTrust issues thousands of renewals each month.
Everyone should pretend to be a customer occasionally.
Sign out.
Try to find and download the trial version.
Try to find pricing.
Buy your product. Really, get out your credit card.
Read the emails that you get.
Try to reply to some of them and ask a question.